FREE U.S. SHIPPING ON ONLINE ORDERS +$99*

Shipping:

We can ship to virtually any address in the world. There are restrictions on some products
and some products cannot be shipped to international destinations. Jimenez Ocean Yachts
is not responsible for products shipped and detained at customs due to international
regulations. When you place an order, we will estimate shipping and delivery dates based
on the availability of your items and the shipping options you choose. Shipping charges can
fluctuate daily and estimated costs are not a guarantee of final charges. Jimenez Ocean Yachts
is not responsible for delays in shipping or costs associated with rerouted
packages or storage fees due to undelivered items. Import duties, taxes, and charges are
not included in the item price or shipping cost. These charges are the purchaser’s
responsibility. Please check with your country’s customs office to determine what your
additional costs will be prior to buying. Do not accept visibly damaged packages from
carriers. Refuse the delivery due to damage and contact Jimenez Ocean Yachts.
Acceptance of visibly damaged packages will become the responsibility of the
customer and a claim will need to be filed with the carrier for reimbursement. Jimenez Ocean Yachts
is not responsible for damage incurred during shipping. The
customer accepts the risk of lost or damaged products during the shipping process.

Shipping Units for Repair Service:
Customers must first contact Jimenez Ocean Yachts, and Jimenez Ocean Yachts.
will review all details and reasons for shipping a unit to Jimenez Ocean Yachts. for
service. The customer will then be given an RMA number. The customer will be
responsible for all shipping charges. The customer will be responsible for all fees incurred
due to shipping. The customer will accept all risks and costs associated with shipping.
Jimenez Ocean Yachts. recommends purchasing insurance on all shipments to
Jimenez Ocean Yachts. due to potential loss or damage during shipping. Jimenez Ocean Yachts
is not responsible for damage incurred during shipping. Customers
accept the risk of lost or damaged products during the shipping process.
*Please see the guide for shipping to Jimenez Ocean Yachts.

Returns:

You may return most new, unopened items within 30 days of delivery for a full refund
less a 25% restocking fee; No Exceptions. Do not accept visibly damaged packages
from carriers. Refuse the delivery due to damage and contact Jimenez Ocean Yachts.
Acceptance of visibly damaged packages will become the responsibility of the
customer and a claim will need to be filed with the carrier for reimbursement. If a
product is found to be damaged after it is opened, customers should contact Jimenez Ocean Yachts.
within 72 hours to report it. Photos of the box and areas of damage
will be required and Jimenez Ocean Yachts. will review the next steps. If the product
is found to be defective, the customer may receive a refund of return shipping at
Jimenez Ocean Yachts.’s sole discretion. The customer will be responsible for return
shipping charges and a refund will be granted only after the product is received and
examined by staff for prior use or damage. The customer will accept all risks and costs
associated with return shipping. Jimenez Ocean Yachts. recommends purchasing
insurance on all returns to Jimenez Ocean Yachts. due to potential loss or damage
during shipping. Refunds will be applied to the original form of payment unless
otherwise agreed upon by both parties. Jimenez Ocean Yachts. is not responsible for
damage incurred during shipping. Customers accept the risk of lost or damaged
products during the shipping process. If you received the incorrect product due to
Jimenez Ocean Yachts.’s error, return shipping will be refunded and the item
replaced. You should expect to receive your refund within four weeks of giving your
package to the return shipper, however, in many cases, you will receive a refund more
quickly. This time period includes the transit time for us to receive your return from the
shipper (5 to 10 business days), the time it takes us to process your return once we
receive it (3 to 5 business days), and the time it takes your bank to process our refund
request (5 to 10 business days). On returns of all electronics, serial numbers must match
with the serial number of the product originally shipped and will undergo inspection; if serial
numbers are not matching, a refund will not be issued.
*Please see the guide for shipping to Jimenez Ocean Yachts.

Lithium Battery Returns:
Jimenez Ocean Yachts. will not accept lithium battery returns unless otherwise
agreed upon prior to returning shipping. Customers must first contact Jimenez Ocean Yachts
., and Jimenez Ocean Yachts. will review all details and reasons for return
prior to return shipment. Jimenez Ocean Yachts.’s goal will be to troubleshoot
possible issues with the battery which may include a third-party technician prior to
offering a return option. Customers should keep their original packaging in case of
possible return. Lithium batteries should be shipped in their original box and packing
materials to ensure proper marking and safety. If a return is approved by Jimenez Ocean Yachts
., customers must ship their package through a facility certified in shipping
hazardous materials, such as FedEx or UPS. Please check with your local shipping facility
prior to shipping to ensure they can ship large stand-alone lithium batteries. Jimenez Ocean Yachts
. recommends purchasing insurance for all returned items in case of
loss or damage during shipping. Customers CANNOT return damaged lithium batteries,
no exceptions. Jimenez Ocean Yachts. will review the reasons for the damage and
at its sole discretion determine a refund or replacement. Jimenez Ocean Yachts. will
not accept visibly damaged boxes containing lithium batteries and the customer will
be responsible for all fees incurred due to return shipping. Customers are responsible for
filing a claim for the package(s) damaged during shipping.
Please see the lithium battery disclaimer and safety tips for full information*

Lithium Battery Disclaimer:
Jimenez Ocean Yachts. Disclaimer, and Acceptance

Policy:
All advice, information, recommendations, warnings, presentations, media and
information materials, etc. provided by Jimenez Ocean Yachts. should be deemed
ineligible, apply the information provided at your own risk.
Except for the replacement of the battery itself or of equivalent value, Jimenez Ocean Yachts
., its owners, employees, and all other dealers (collectively referred to
hereinafter as Jimenez Ocean Yachts.), will not be responsible for any damage,
harm, or problems arising or alleged to be caused by the installation or misuse of our
batteries, by any method and means. You agree to these terms by utilizing our
batteries.
Jimenez Ocean Yachts. is not responsible for injury, death, or damage caused by the
performance characteristics of the application (boat or RV) in which the battery is
used. Please refer to the information provided on the website for more details before
use.
You are solely responsible for and at your own risk when using the safety resources
available on or through our website. Jimenez Ocean Yachts. is not responsible for the
materials, information, and opinions provided or made available through this website
(or these forums). No advice or information provided by Jimenez Ocean Yachts or its
employees shall create any warranty. You rely on the advice, information, or content of
this website at your own risk, including but not limited to any safety instructions,
resources, or precautions relating to the installation, operation, maintenance, or repair
of any Jimenez Ocean Yachts product or any other safety-related information that
may be available on or through this website. If you do not accept and agree to this
policy, return your products immediately prior to installing them, otherwise, it is
considered confirmed you have accepted these terms and policies.

Battery Warning and Use Agreement:

By purchasing ANY Jimenez Ocean Yachts. lithium-ion battery, the buyer:
● Assumes all risks associated with lithium-ion batteries
● Is responsible for reading all instructions and safety warnings before charging or
use of lithium-ion batteries.
● Understands failure to read and follow safety instructions for lithium-ion batteries
may result in fire, explosion, personal injury, and damage to property if used or
charged improperly.
● Understands Jimenez Ocean Yachts. is not responsible for any personal injury
or property damage caused by the negligence of these products and their
applications.
● Will contact Jimenez Ocean Yachts. with any questions or concerns about the
product and their applications.
Important Safety Instructions and Warnings:
● Improper use, mishandling, or use of defective batteries may result in residual
fluid leakage, fire, or explosion.
● Always follow the manufacturer’s care and use instructions in compliance with all
regulations and applicable laws.
● It is the user’s responsibility to ensure that all equipment has the necessary
protective circuitry (installed with the battery).
● Always store batteries in fireproof containers and charge in an isolated area
away from carpets, wood, paper, and other combustible materials.
● Do not disassemble, crush, cut, puncture, short circuit, incinerate, or expose the
battery to fire, water, extreme temperatures, heat, or cold.
● Do not use damaged, peeled, punctured, dented, or disfigured batteries.
● Do not use batteries in products that use high current.
● Do not store or put the battery in a container where the battery may come into
contact with metal or cause a short circuit.
● Keep batteries out of reach of children and pets.
● Do not combine old and new batteries or different brands (or types) of batteries.
● Do not construct your own battery charger or battery pack.
● Do not alter a battery or charger.
● Always use a smart charger with protection circuitry.

Lithium Battery Warranty:
2-Year Limited Warranty. All claims must be filed with Jimenez Ocean Yachts. directly.
The warranty does not cover any improper use or handling of batteries as described in
the above safety and warnings. The customer will be responsible for shipping of
replacement battery if the warranty is accepted. The customer is responsible for
disposing of the original battery.

Shipping Guide
Customers must ship their package through a facility certified in shipping materials, such
as FedEx or UPS. Please check with your local shipping facility prior to shipping to ensure
they can ship large stand-alone packages. Jimenez Ocean Yachts. recommends
purchasing insurance for all returned items in case of loss or damage during shipping.
How to Ship a Package
Step 1: Pick Your Box
Use a box that’s big enough to safely fit what you’re sending. Use a sturdy box with
enough room to add cushioning for fragile items and to prevent items from shifting.
Remember, size and weight determine the price.
Step 2: Pack Your Box
Pack your box to protect your contents and make sure the box arrives intact. Tape your
box so that it closes flat on all sides without bulging and reinforce the flaps with 2-inch
wide packing tape.
Do not use cord, string, or twine.
TIP: Include a packing slip or a piece of paper with the destination address inside the
box.
Step 3: Address your Package
The address format for a box is the same as for envelopes. Write or print address labels
clearly. Use ink that doesn’t smear and include your return address and ZIP Codes™ for
you and your recipient.
Use a permanent marker for handwritten addresses.
Step 4: Choose a Mail Service
The best way to send your package depends on how quickly you want it to arrive and
its size and weight.
There are several things to consider when choosing a shipping service.
● Package contents
● Destination
● Speed
● Shape, size, and weight
● Tracking
● Insurance
● Delivery Confirmation receipts
Shipping Labels
Postal labels show mail handlers and carriers the mail service and extra services you
purchase. Be sure to match the label to the mail service you buy.
Shipping Insurance
For particularly valuable items, you can insure your package.
Step 5: Calculate & Apply Postage
Correct postage helps your packages arrive on time. Shipping costs depend on several
factors.
Make sure you’re not underpaying on postage. When a package is sent without
enough postage, it may be returned to you or the person receiving it may need to pay
the difference.

Shopping Cart

+1 (305) 922-1186